Exchange and Return Policy
Replacement policy:
1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product provided to him by the store within (3) days from the date of receiving it if the product contains a manufacturing defect, arrived damaged, or does not conform to the order, and he does not have the right to request replacement after the expiry of this period.
2- The condition for accepting the replacement request is that the product is in the condition that the customer received it in, and that it has not been subjected to misuse or damage by the customer. The store has the right to inspect the product to verify the reason for the replacement request.
3- In the cases stipulated in the additional provisions regarding defective, damaged or non-conforming products, the store shall bear the full costs of replacement, including shipping fees and the return label.
4- In cases where the replacement request is made solely at the consumer’s personal preference, without any manufacturing defect, damage, or mismatch with the order, the consumer shall bear all costs associated with the replacement, including shipping, return shipping, and any related logistical or banking fees.
The consumer is not entitled to exchange the product in the following cases:
1- If the product was manufactured based on the consumer’s request or according to specifications he specified, excluding products that are defective or that do not conform to the specifications specified by the consumer.
2- If the product consists of videotapes, CDs, DVDs, or software that have been used.
3- If the product is newspapers, magazines, publications, books, or anything else that is considered a publication.
4- If a defect appears in the product due to the consumer's misuse.
5- If the contract deals with the provision of accommodation, transportation or food services.
6- If the contract deals with the purchase of software download products online.
7- If the product is not in its original condition and with all its accessories and packaging materials, both internal and external.
Return policy:
1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided to him from the store within (3) days from the date of receiving it if the product contains a manufacturing defect, arrived damaged, or does not conform to the order, and he does not have the right to request its return after the expiry of this period.
2- The return request must be accepted if the product is in the condition in which the customer received it, and it has not been misused or damaged by the customer. The store has the right to inspect the product to verify the reason for the return request.
3- In the cases stipulated in the additional provisions regarding defective, damaged or non-conforming products, the store shall bear the full costs of return, including shipping fees and the return label.
4- In cases where the return request is made solely at the consumer’s personal preference, without any manufacturing defect, damage, or mismatch with the order, the consumer shall bear all costs associated with the return, including shipping, return shipping, and any related logistical or banking fees.
The consumer is not entitled to return the product in the following cases:
1- If the product was manufactured based on the consumer’s request or according to specifications he specified, excluding products that are defective or that do not conform to the specifications specified by the consumer.
2- If the product consists of videotapes, CDs, DVDs, or software that have been used.
3- If the product is newspapers, magazines, publications, books, or anything else that is considered a publication.
4- If a defect appears in the product due to the consumer's misuse.
5- If the contract deals with the provision of accommodation, transportation or food services.
6- If the contract deals with the purchase of software download products online.
7- If the product is not in its original condition and with all its accessories and packaging materials, both internal and external.
Additional provisions for the return and exchange policy:
1- After receiving and inspecting the product, the refund will be processed within a period not exceeding 7 working days using the original payment method.
2- If the product has a manufacturing defect, arrived damaged, or a product that does not match the order was sent, the store will bear the full costs of return and exchange, including shipping fees and the return label.
3- Products can be returned in one of the following ways:
- Via the shipping company (postal service).
- At any of the store's branches or showrooms.